Details
Phone: (704) 610-3328
Services
Service details not yet available.
What patients say
Vibe: family-friendly
The practice receives strong praise for clinical skills (particularly Dr. Straughan and hygienist Nadia) and excels at managing dental anxiety with a warm, gentle approach. However, serious red flags emerge around administrative incompetence: chronic scheduling delays, dismissive staff interactions, office closure without patient notification, and unresolved billing disputes spanning over a year. The stark divide between clinical excellence and operational dysfunction creates an unreliable patient experience overall.
warm and welcominganxiety-reducingskilled clinical careadministrative chaosbilling problemsunprofessional scheduling
- Nadia's thorough, gentle cleanings that helped anxious patients feel at ease
- Painless wisdom tooth extractions by Dr. Straughan
- Completely eliminated dentist anxiety for one long-time fearful patient
- Office closed without notification despite confirmed appointment via text message
- Year-long unresolved billing/insurance reimbursement issue ($500+) after office location sale