Federally Qualified Community Health Center providing high-quality, patient-centered medical, dental, and behavioral health services for low-income and underserved individuals in Charlotte, NC. Founded in 2000, CCHC serves patients regardless of ability to pay.
Details
Phone: (704) 316-6561
Website: https://charlottecommunityhealth.org/
Languages: EnglishSpanishOver 30 languages spoken
Insurance: MedicaidMedicareMost major health insurance plans
Services
Emergency
- Urgent Dental Services — Urgent dental services for children and adults
General
- 24/7 Nurse Line — 24/7 nurse triage services to help patients avoid unnecessary emergency room visits
- Behavioral Health Counseling — Licensed Clinical Social Workers provide counseling in a safe environment to help patients express feelings and cope with stressful situations
- Chronic Disease Management — Management for chronic diseases like diabetes and hypertension
- Family Planning — Family planning services
- Hepatitis C Testing and Treatment — Hepatitis C testing and treatment
- HIV Primary Care — HIV primary medical care through Ryan White program
- Laboratory Testing — On-site laboratory testing
- Medication Assisted Treatment (MAT) — Medication Assisted Treatment (Suboxone®) for patients struggling with opioid addiction
- PrEP and PEP — Pre- and post-exposure prophylaxis (PrEP and PEP) for HIV prevention
- Radiology Services — On-site radiology services
- Specialty Care Referrals — Referrals for specialty care when necessary
- STI Testing and Treatment — STI testing and treatment
- Telehealth/Virtual Visits — Virtual visits to receive care while staying safe at home
- Women's Health Services — Women's health services including mammograms and Pap smears
Preventive
- Dental Preventative Care — Gentle teeth cleaning and preventative dental services
- Preventative Care — Primary and preventative care for children and adults, annual physical exams, vaccinations including flu shots
- School and Sports Physicals — School and sports physicals for children
- School-Based Oral Health Program — School-based oral health program
Restorative
- Dental Restorative Care — Restorative dental services including restoration to keep you smiling
What patients say
Vibe: professional
This practice receives overwhelmingly positive sentiment (10 of 13 reviews are 5-star) with particular praise for professional, caring staff and a healthcare-focused philosophy. However, significant operational weaknesses in phone communication, appointment scheduling callbacks, and customer service responsiveness undermine the otherwise strong clinical reputation. Patient loyalty appears driven by individual staff members rather than systematic efficiency.
professionalcaringwell-organizedcommunication-challengedstaff-driven excellencehealthcare-focused
- Dr. Shore's healthcare-focused approach (not 'sick care')
- Hygienist Britney highly preferred by patients
- Staff attentiveness to patient personal well-being and life circumstances
- Poor phone callback system and scheduling communication issues
- Therapist Racheal praised for emotional support during tough times