Comprehensive multi-doctor dental practice in Charlotte, NC offering general, cosmetic, orthodontic, restorative, and emergency dentistry with a patient-centered approach and sedation options.
Details
Phone: (704) 869-2512
Website: https://www.charlottedentistry.com/
Languages: English
Insurance: Blue Cross Blue ShieldCignaAetnaDelta DentalAmeritasMetLifeUniCareUnitedHealthcare
Services
Cosmetic
- Dental Veneers — Cosmetic veneers for smile makeovers; free consultation available
- Smile Makeover — Complete smile makeover services
- Teeth Whitening — Professional teeth whitening services
Emergency
- Dental Emergencies — Same-day emergency care; after-hours availability for serious situations
Endodontics
- Root Canals — Endodontic root canal therapy
General
- Sleep Apnea — Sleep apnea treatment options
- TMJ Treatment / Teeth Grinding — Treatment for TMJ disorders and bruxism
Implants
- Dental Implants — Dental implants and implant-supported dentures
Oral Surgery
- Tooth Removal / Extractions — Tooth extractions and oral surgery
Orthodontics
- AcceleDent — Orthodontic acceleration technology
- Braces — Traditional orthodontic braces
- Invisalign — Clear aligner orthodontics; VIP Diamond provider, top 1% Invisalign provider; free consultation available
- Teen Invisalign — Clear aligner orthodontics for teens; Diamond Plus Provider since 2007
Pediatric
- Pediatric Dentistry — Dental care for children with kid-friendly environment
Periodontics
- Gum Disease Treatment — Treatment for gum disease
Preventive
- Dental Cleanings and Exams — Professional dental cleanings and comprehensive examinations
- Mouthguards — Custom mouthguards
Prosthodontics
- Dentures — Complete and partial dentures
Restorative
- Dental Crowns and Bridges — Crowns and bridges for tooth restoration
- Tooth Fillings — Cavity fillings and restoration
Sedation
- Relieving Dental Anxiety — Sedation options to ease patient anxiety and discomfort
Team
What patients say
Vibe: professional
Charlotte Dentistry receives polarized reviews with a clear divide: patients praise Dr. McPhaul and hygienists (especially Melissa and Jennifer) for genuine compassion, gentle care, and excellent anxiety management. However, significant operational issues emerge including chronic scheduling problems, appointment cancellations without proper notice, and multiple allegations of unnecessary treatment recommendations (particularly crowns) for profit. The orthodontics department is specifically criticized for unprofessional service. Trust issues around billing transparency and treatment necessity substantially undermine overall positive clinical experiences.
compassionate-careanxiety-friendlyprofessionalinconsistent-operationsscheduling-issuesovertreatment-concerns
- Exceptional care for patients with PTSD and dental anxiety—patient left with happy tears
- Painless cavity filling and comfortable experience with hygienist Melissa
- Concerns about unnecessary crown and cavity recommendations ($7k in unnecessary work over one year)
- Appointment cancellation without proper notice; $50 cancellation fee for missed confirmation
- Long wait times for new patient appointments (months for cleaning; 45 minutes in lobby)