Gentle Dentistry Plymouth serves the community with family and cosmetic dental services in a caring environment.
Details
Phone: 7635570287
Website: https://smilemn.com/plymouth/
Services
Cosmetic
- Cosmetic Dentistry — Cosmetic dental services
Endodontics
- Endodontics — Root canal therapy
General
- Emergency Services — Emergency dental care
- General Dentistry — Comprehensive general dental care
Oral Surgery
- Oral Surgery — Surgical procedures
Periodontics
- Periodontics — Gum disease treatment
Preventive
- Preventive Care — Cleanings, exams, preventive treatment
Restorative
- Restorative Dentistry — Fillings, crowns, implants
What patients say
Vibe: clinical
This practice has overwhelmingly negative reviews (24 of 27 are 1-star) with consistent complaints about rude and unprofessional staff, especially the dentist(s), severely problematic scheduling and appointment management, poor communication about procedures and costs, and lack of compassion for anxious patients. Only 3 five-star reviews mention quality work by specific hygienists (particularly Evgeniya Akkerman at Plymouth) and one receptionist (Shell), but these positive experiences are vastly outweighed by systemic organizational failures and hostile patient interactions that have driven long-term patients away.
disorganizedunderstaffedunprofessionaldismissiveunreliable schedulingrude
- Repeated appointment cancellations (4+ times for same patient)
- Called 31 times to reach office before someone answered
- Temporary crown fell out within 2 hours despite following instructions
- Receptionist canceled appointment because patient with disabled mother arrived 10 minutes late
- Extraction attempted without adequate numbing
- Appointments cut short due to overbooking
- Billing surprise: patient told procedure was covered by insurance, then charged $561.80 at visit