Gentle Dentistry Eagan caters to patients afraid of the dental office with effective communication and a focus on patient understanding.
Details
Phone: 6512099999
Website: https://www.gentledentaleagan.com/
Services
Cosmetic
- Cosmetic Dentistry — Bonding, veneers, crowns
Endodontics
- Root Canals — Endodontic therapy
General
- Emergency Services — Emergency dental care
Oral Surgery
- Extractions — Tooth extractions
Preventive
- Preventive Dentistry — Cleanings, exams, gum disease treatment
Restorative
- Bridges — Bridge restorations
- Dentures — Complete and partial dentures
- Restorative Dentistry — Emergency care, root canals, extractions, dentures, bridges
What patients say
Vibe: professional
This practice is severely polarized with sharply divided patient experiences. While some patients (approximately 30%) praise the team's friendliness and Dr. Kinney's gentleness and patient care, the majority (approximately 70%) report serious concerns including poor clinical outcomes requiring multiple corrections, significant administrative and communication failures, problematic front desk/management interactions, and questionable clinical judgment in treatment recommendations. Recurring themes include drilling/working on teeth that appear too damaged to save, requiring follow-up appointments, sensitivity and complications post-treatment, and staff dismissiveness toward patient concerns.
inconsistent qualityadministrative chaospolarized reviewsmusically-themedcommunication gapshigh error rate
- Dr. Kinney's habit of singing extensively during procedures (both praised and criticized)
- Multiple patients requiring 2-3 return visits to correct initial filling work
- Wisdom tooth extraction complications resulting in infection and gum damage
- Incorrect tooth referred to endodontist
- Filling placement causing sensitivity in adjacent teeth
- Chipped tooth sustained during routine cleaning
- Patient dismissed from all clinics after single no-show