NorthPoint Health & Wellness Center

A federally qualified health center serving North Minneapolis since 1968, providing integrated medical, dental, behavioral health, and human services with a focus on whole-person, culturally responsive care for underserved communities.

Details

Phone: (612) 543-2500

Website: http://www.northpointhealth.org/

Languages: EnglishOver 40% of guests receive services in their preferred language other than English

Insurance: Most insurance plansMedical AssistanceMinnesotaCareMNsure

Technology: Digital medical recordsElectronic health record systemMyChart patient portal

Services

General

Behavioral Health Services — Mental and emotional wellbeing support
Dental Services — Dental care for all ages
Eye Care — Optometry services
Medical Services — General and specialty medical care with whole-person care model
Pharmacy Services — Full-service pharmacy for prescriptions from NorthPoint providers

Preventive

COVID-19 Vaccines — Vaccinations for ages 6 months and up
Wellness Services — Preventive health and wellness programs

Team

Kimberly Spates, Chief Executive Officer

Rahshana Price-Isuk, MD (MD), Clinical Services Director

Kevin L. Gilliam, II, MD (MD), Medical Director

Michael A. Brooks, Jr., DDS (DDS), Dental Director

Michael J. Thomas, PsyD, LP (PsyD, LP), Behavioral Health Director

Baye Diouf, Chief Financial Officer

Charles Morrison, Chief Information Officer

Sherrie Simpson, Director of Planning, Communication and Engagement

Shira Naharit, Director of Administration Services and Operations

Dienner Lazo, Director of Finance and Operations

Cynthia Micolichek, Director of Human Resources

Jessica Brooks, Director of Development

Bontu Workineh, Director of Outreach and Health Initiatives

What patients say

Vibe: community-oriented

This facility shows stark contradictions: reviewers who successfully navigate the appointment system praise caring staff and good clinical experiences, particularly hygienist Gina's work with children. However, widespread and severe complaints about phone accessibility, staff rudeness, and unresponsiveness dominate the recent review history. Multiple one-star ratings cite phone lines being constantly busy, unanswered calls, and rude staff behavior as dealbreakers that overshadow any positive clinical outcomes.

community-focusedaccessibility-challengedstaff-inconsistentkid-accommodatingadministratively-frustrated

Hygienist Gina excellent with children
Quick appointment scheduling once phone line reached
Staff treating patients like real people rather than problems
Severe phone hold times (46 minutes to multi-hour waits)
Staff yelling at patients and behaving rudely