University Orthodontics

What patients say

Vibe: professional

This practice received overwhelmingly negative reviews (5 one-star ratings) largely due to operational collapse and abrupt closure. While long-term patients and Dr. Wells received individual praise for clinical care and communication, the office's systemic failures—including extreme staff turnover, impossible scheduling, unrefunded pre-paid services, and poor treatment planning transitions—dominated patient experiences. Only reviews from patients with prior positive relationships before closure difficulties rated the practice positively.

disorganizedstaff-turnover-heavyscheduling-nightmareunstable-operationspoor-communication

• Last-minute appointment cancellations with little notice
• Abrupt office closure with pre-paid services non-refundable
• Invisalign to braces switch after 1+ year without proper explanation
• Severe staff turnover (5-6 complete staff changes during patient treatment)
• Office renovations causing communication blackouts