Multi-location orthodontic practice in North Carolina (Mooresville, Charlotte, Salisbury, Wilmington) specializing in braces, clear aligners, and Invisalign for confident smiles in kids and adults since 2015.
Details
Phone: (704) 981-2110
Website: http://www.wirysmilesnc.com/
Languages: English
Insurance: Medicaid
Technology: iTero digital scanner
Amenities: kid-friendly design
Services
Orthodontics
- Invisalign Clear Aligners — Nearly-invisible clear aligners with no dietary restrictions, remote monitoring options, and controlled single-tooth movement
- Retainer Care — Custom-made retainers included after treatment to preserve alignment and protect long-term results
- Traditional Braces — Comprehensive orthodontic care for underbites, overbites, crowded teeth, and aesthetic concerns
Team
What patients say
Vibe: family-friendly
The practice receives strong praise for staff warmth, gentleness, and individual care quality—particularly hygienist Dajia and Dr. Case—with many 5-star reviews highlighting positive family experiences. However, recent reviews reveal significant operational challenges including severe overbooking, chronic appointment delays, and long wait times for follow-ups, which contradict earlier positive experiences and suggest deteriorating capacity management. Overall sentiment is mixed between loyalty to specific staff members and frustration with accessibility and scheduling reliability.
family-orientedstaff-driven experienceinconsistent appointment managementkid-approvedcapacity-strainedgentle-care focused
- Highly inconsistent wait times—30+ minute delays despite scheduled appointments
- Difficulty scheduling follow-ups (5-8 week delays for orthodontic maintenance)
- Dajia (hygienist) specifically praised for gentleness and comfort-focused care
- Braces service mentioned multiple times; one instance of broken brackets after eating
- Dr. Case noted as skilled and professional dentist